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This service provides free technical support on the
installation of certain Borland Products. Questions are
answered concerning the local installation of Borland
Products on workstations during the first 30 days after the
initial support request.
Service Features
Supported Products
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C++Builder
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Delphi
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InterBase
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JBuilder
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JDataStore
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Kylix
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Optimizeit
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Together
For assistance with
installation of other Borland Products, contact support
using
your support contract. If you do not have a support
contract, contact
Comprise Support
team.
Requirements
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All services are provided
subject to Borland Support standard terms and conditions.
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Upon reporting an
Installation incident, the customer will receive a Support
Reference Number that should be used in all communication
regarding the incident.
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The customer should
provide a clear, detailed description of the problem or
the question, and where applicable, provide a test case
that demonstrates problem.
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Customer should be at the
workstation or have access to the server where the product
is being installed at time of call.
Restrictions
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Borland will endeavor to
provide resolutions to questions within a reasonable time.
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Borland reserves the right
to advise Customer to use Borland's consulting or support
organization for additional assistance in resolving
problems that are not installation incidents. Such
services would be subject to Borland's then current fees
and terms.
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Questions on usability,
customer specific application code, debugging, the
creation of programming samples, connecting to database
servers, etc., as well as pre-release or trial versions
are not supported under this service.
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The service will be
provided for Borland Products used in accordance with
defined hardware and operating system requirements.
To log a Web Install case
select the applicable product
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Install Cases Support