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Technical
Support for a single incident on certain Borland Products as
listed below.
Service Features
- Phone access to
Comprise Support Engineers
during business hours 09:00-17:00.
Supported Products
- C++Builder
- Delphi
- JBuilder
- JDataStore
- Kylix
- Optimizeit
Requirements
- All services are provided
subject to Borland Support standard terms and conditions.
- Upon reporting an
incident, the customer
will receive a Support Reference Number that should be
used in all communication regarding the incident.
- The customer should
provide a clear, detailed description of the problem or
the question, and where applicable, provide a test case
that demonstrates problem.
Restrictions
- Borland will endeavor to
provide resolutions to questions within a reasonable time.
- Borland reserves the right
to advise Customer to use Borland's consulting
organization for additional assistance in resolving
problems that fall outside the scope of this Agreement.
Such consulting services would be subject to Borland's
then current consulting fees and terms.
- Questions on customer's
specific application code and the creation of programming
samples are not supported under this service.
- The service will be
provided only on Borland Products used in accordance with
the defined hardware and operating system requirements.
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